Founder of The House of Wonderful

Meet Peter Merrett

Internationally recognised keynote speaker.
Multi-award winner in business culture and customer service innovation.

Peter reveals recipes for customer service excellence
Inspiring a workplace of Wonder that engenders a timeless approach to customer service

Drawing from his 30 years’ experience as a luxury hotelier and corporate business leader, Peter reveals to busy business leaders across globe his proven, uncomplicated, economical and refreshing recipes to make their business and customer experience shine with heart and Wonder.

He does this by revealing the importance of Wonder and how this can revitalise the heart of any organisation’s culture with greater well-being, morale, motivation, workplace happiness, employee engagement and a timeless approach to customer service.

Peter’s quest is acutely humble but audaciously daring – to inspire extraordinary customer experiences through engendering a vibrant, happy and fulfilling workplace culture.

Peter, the Genie of Wonder
As the Genie of Wonder, Peter will take you through a journey of magical ideas and wonderous new ways of thinking

From his early years as a luxury hotelier, the character of Genie has long bubbled inside Peter. It’s a role today that Peter cherishes with great importance. Through his memorable keynote addresses and training, Peter shares a world of Wonder with his audiences and clientele, offering simple (but affective) strategies and nourishing ingredients to lead your business with heart – by inspiring magical ideas and wonderous new ways of thinking.

Contact Peter

Peter recently served as a Board Director and New South Wales Chapter President of Professional Speakers Australia.

Peter represents the leadership of the global commercial real estate industry as a Fellow of BOMA International.

This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!

Dan Pufunt

President, JLL America

He is a gorgeous, humble speaker with a simple yet powerful message that connects with everyone.

Debbie Sparks

Senior Property Manager, Columbia Property Trust

Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.

Jarrett Walters

Chief Operating Officer, Hawaiian Building Maintenance

Peter injects a sense of FUN and play into the business of customer service in a way I’ve never seen before. His positive energy, attitude and charisma is so infectious the room literally twinkles with happiness when he’s on stage.

Lisa Ippolito

Training & Development, Hume City Council

Peter Merrett is one of the best professional speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.

Michelle Bowden

Persuasive Presenting in Business, Michelle Bowden Enterprises

Peter’s 'show’ was a big highlight of the South Africa property convention!

Richard Quest

International Anchor & Business Reporter, CNN

Keep up the great work for the human race my friend!! You have an incredible gift and are superbly inspirational. Your presentation and delivery were absolutely fantastic, thank you for your awesome contribution to a great Management U!

Stephen Zsigray

Head of Midwest Property Management, JLL Americas

We call you Memorable Mr Merrett! It's been two years since your keynote and we still talk about it today!

Tracy Flissar

General Manager, JLL America

Discover the recipes that your business needs to succeed
Peter can become your faithful partner to help take his ingredients for extra-ordinary customer service as far as your organisation desires

Peter is not just a keynote speaker and innovator who disappears at the end of a performance or workshop. Peter can become your faithful partner to help take his ingredients of Wonder as far as you possibly like. You will discover that you have not only found exactly what your business needs, but that you’ve also found an ongoing mentor in Peter – granting all the tools you need to fill the hearts of your employees and inspire a customer service approach based on kindness.

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Peter's career adventures
The simple enjoyment from making people feel happy

It seems hardly possible that 33 years have passed since Peter headed off to Hotel School to train professionally as a chef. He was deeply fascinated by how they learnt to create pleasure and emotion with simple, fresh ingredients. Three decades on and this is still a metaphor that guides his message today.

Peter realised he wasn’t destined to be confined inside the four walls of a kitchen and went on to spend his career in hospitality leadership roles in luxury hotels. Peter carries the words that he learnt as a hotelier as his compass to this day – be humble, stay gracious and express kindness.

Although Peter left hotels several years ago, hotels have never left Peter – and they never will. Peter realised this when he then stepped into the commercial real estate industry.

Peter had the incredible invitation to transform, as General Manager, one of the tallest office buildings in the City of London, Tower 42. His amazing team pioneered the first-of-its-kind office-hotel concept, showcased inside a culture of Wonder. The property went on to be awarded The Best Office Building in the World with BOMA International in 2008.

Peter then jumped at the chance to take his methodology further and lead the introduction of a hospitality-based service culture across the property division of JLL Australia. This time Peter’s team went on to be crowned at the International Business Excellence Awards, for the best Customer Experience in the world in 2015!

2015

Customer Experience

International Business Excellence Awards
JLL, Asia Pacific

2014

Serving Other Businesses: Best Business

The WOW! Awards
JLL, Australia

2014

NSW Customer Service Team of the Year

Customer Service Institute of Australia
JLL, Australia

2014

Excellence in Public Speaking

The Core Club Luminary Award
CoreNet Global, Singapore

2014

Customer Service Institute of Australia

National Customer Service Team of the Year
JLL, Australia

2013

The International Front of House Award

The WOW! Awards
JLL, Australia

2013

Serving Other Businesses: Best Business

The WOW! Awards
JLL, Australia

2012

The International Leadership Award

The WOW! Awards

2010

Serving Other Businesses: Best Business

The WOW! Awards
Tower 42, London

2009

Front Line Customer Service Team of the Year

UK National Customer Service Awards
Tower 42, London

2009

Customer Service Management Team of the Year

UK National Customer Service Awards
Tower 42, London

2009

Best Commercial Initiative

Hermes RPI Awards
Tower 42, London

2008

The International Office Building of the Year

BOMA International
Tower 42, London

2007

Making Partnerships Work

London Excellence Awards
Tower 42, London

2004

Investors in Excellence

London Excellence Awards
Tower 42, London

2004

Customer Service Initiative Award

BIFM
Tower 42, London

2002

Customer Service Initiative Award

BIFM
Tower 42, London

2000

Hotel of the Year

South East England Tourist Board
Ashdown Park Hotel

1995

RAC Blue Ribbon

Ashdown Park Hotel

1995

AA Four Red Stars

Ashdown Park Hotel

1994

Hotel of the Year

South East England Tourist Board
Ashdown Park Hotel

1991

Hotel of the Year

North East England Tourist Board
Redworth Hall Hotel

Meet team Wonder

The stars behind the Wonder

Peter Merrett

Genie of Wonder

Suzy Merrett

Business and Finance Director

Jeff Rupp

USA Business Manager

Laura Kate Beames

Creative Composer

Karen Delpozo

Undercover Wonder Producer

Mitchell Ford

AV and Technical Wizard

Gavin Rogut

Web and Online Guru