Discover the secrets to wonderful business
Peter unveils refreshing, uncomplicated and practical insights to making business wonderful
Drawing from his 30 years of international experience as a chef, luxury hotelier and corporate business leader – Peter nourishes the heart of organisations around the world, with refreshing practical insights to inspire vibrant human-spirited team cultures, best-in-class customer service and increase profitability.
He delivers refreshing and emotionally connecting keynote presentations, advisory experiences, coaching and facilitation of workshops to stimulate positivity, kindness and trailblazing customer service innovation. Through his signature mystery shopper program, he goes undercover to evaluate the customer experience of organisations, with one devoted focus – making business wonderful.
Award-winning business leader and international keynote speaker
How Peter brings Wonderful to life
A deeply uplifting approach with real-life strategies to inspire wonderful team fulfilment and customer loyalty
Peter provides a timely wonderful formula, to stimulate the spirt of your culture, your people and your customers with new and exciting meaning. It all starts with a generous serving of something refreshingly simple – reconnecting with a renewed sense of Wonder. From there Peter takes you through a magical journey of proven, uncomplicated, economical and refreshing real-life strategies to infuse team connection, innovation and excellent customer service.
Peter’s full of wonder approach comes with no theory – but honest real-world business experience, blended with potent lessons – of leading with heart and humility.
Imagine a vibrant team culture with loyal customers
Imagine if your team culture was so wonderful that customers longed to experience your vibrant customer service
Both employees and customers have a simple choice in life. They get to decide whether they come through your doors and stay – or not.
In a world that bombards and distracts us with everything yet to come, we often miss the wonderful opportunities in the moment of now. As a result, we miss the pleasures of connecting with our team and our customers in the present. So, they leave disappointed, disconnected and look elsewhere for better fulfilment.
Imagine if your business culture was so wonderful – guided by positive, caring leadership – that your employees thrived on the appreciated passion in their everyday work.
Imagine if your service was so polished and enjoyable, that your customers longed for their next opportunity to experience your vibrant service.
Peter's practical insights
Peter shares practical insights gained from his 30 years’ experience as a chef, luxury hotelier and corporate business leader
Peter removes the distraction of thinking that dazzling customer experiences require huge budgets, complicated systems, processes and the latest gadgetry that promise a new way of customer engagement.
Instead, he shows you how to release your sense of wonder, heart and imagination, to make the unexpected become a normal way of life. Peter’s stimulating ingredients of Wonder are distilled from 30 years’ of international business experience. The authenticity of his message offers more than just words, theory and jargon, but imparts his proven and transforming powers of Wonder in business.
Peter provides a fascinating global view from working in 11 countries across a multitude of industries. He shares the lessons learnt throughout his career – the good, the bad and the ugly.
What Peter's clients say
Who Peter has worked with
Peter's menu for Wonderful business
A tailored menu of in-person and online services and experiences
Peter serves up delicious hand-crafted experiences to transform the team spirit and customer service experience of organisations from the grey of normal to Wonderful.
Speaker
Culture and customer service keynote speaker
Award-winning immersive keynote experiences that enliven vibrant human-spirited team cultures and best-in-class customer service.
Facilitator
Culture and customer service workshop facilitator
Fun, engaging and transformative in-person and online Wonder workshops and masterclasses, fully customised for groups of all sizes.
Mystery shopper
Customer service research service
A custom-made undercover review of your team and customer experience, with positive and supportive steps to make your culture shine.
Trusted advisor
In-house transformation experiences
Specialist and tailored in-house advisory mentor, sounding board, and innovative architect of team culture and best in class customer service.
Coach
Leadership and speaker coaching
Pioneering one-on-one and group leadership and speaker coaching to support, guide and nurture a vibrant team and customer service culture.
Virtual wonder
Captivating online experiences
Front row seats to Wonder, with captivating online presentations, workshops, team-talks and coaching experiences from The Wonder Room.
Contact Peter
Simply select from the menu and contact Peter to make your business wonderful