Peter Merrett

The Magic of Business Culture and Customer Experience

Bring Wonderful to Life

Award-winning service


Customer Experience

International Business Excellence Awards
JLL, Asia Pacific


Serving Other Businesses: Best Business

The WOW! Awards
JLL, Australia


Excellence in Public Speaking

The Core Club Luminary Award
CoreNet Global, Singapore


The International Leadership Award

The WOW! Awards


Serving Other Businesses: Best Business

The WOW! Awards
Tower 42, London


Best Commercial Initiative

Hermes RPI Awards
Tower 42, London


The International Office Building of the Year

BOMA International
Tower 42, London

See all of Peter's awards

Discover the secret to Wonderful

And bring Wonderful to Life

Bring Wonderful to life

Bring Wonderful to Life
Discover the secret to business prosperity

As the creator of The House of Wonderful, Peter delights in working with businesses of all types and sizes to bring award-winning Wonderful into the way they operate.

Yes, you heard right. Peter will be Bringing Wonderful to Life for your business!

Most businesses have their goals, targets, systems, technology and teams all mapped out. Their order of priorities are usually FinanceServicePeople. Well, Peter shakes this equation upside down and inside out. He shines the spotlight on the secret sauce of business prosperity – the emotional success of your people.

By Bringing Wonderful to Life, Peter lifts the human spirit and infusing a sense of energy and fun. This naturally leads to tantalising, heart-warming customer experiences.

The House of Wonderful
Where fun explodes with possibility

Peter has lived and breathed extraordinarily Wonderful customer service over the past couple of decades and continents.

Here’s what Peter has seen happening with the businesses he has worked with:

  • The appetite’s there to change their culture.
    But they don’t know how to do it.
  • The ‘soft’ interpersonal side of business has become a lost art.
    They don’t realise that without this missing link, it all comes crashing down – resulting in employee turnover and loss of business.
  • Their teams are disengaged and unmotivated.
    So they’re missing out on invaluable opportunities to delight customers.
  • They are dynamic, results-focused and hard working.
    However, Fun sits in the corner with no chance to play and innovate.

Dare to be Wonderful

Make your business Magical

Testimonials and reviews

Feel the Wonderful

  • A world class production. It felt like we were special guests at the Cannes Film Festival!

    Allan Parker
    Director, Peak Performance Development Australia

  • I have been an international public speaker for almost 20 years and still picked up some great tips and tricks to improve my skills!

    Brenna S. Walraven
    President and CEO, Corporate Sustainability Strategies

  • Have you ever met someone that made such a profound impact in your life, that it changed the course of your actions and thoughts? Well, Peter was that someone for me.

    Corrine Barnett
    Property Manager, Columbia Property Trust, Atlanta

  • This was the first standing ovation we have seen in my 10-year history of running the annual JLL America conference. A truly memorable show that touched everyone!!

    Dan Pufunt
    President, JLL America

  • This is the first time I have ever had such a theatrical experience outside of a theatre!

    Daniel Haile-Michael
    Community Project Engineer, Hindmarsh Shire Council

  • I have found in my 46 years of life, that often, the unexpected pleasures I experience are the best. Such was the case when I attended Peter Merrett's "Whatever Happened to Wonderful" presentation at the BOMA Hawaii Leadership Summit.

    David Heard
    Restoration Contractor, Hawaii

  • Peter pulled some tricks out of his hat and captivated the 1000 guests at dinner with a surprise welcome speech in 9 languages to rapturous applause!

    David Hewett
    COO, Hartman Wright Group

  • He is a gorgeous, humble speaker with a simple yet powerful message that connects with everyone.

    Debbie Sparks
    Senior Property Manager, Columbia Property Trust

  • Wow! Peter, the energy with which you share your passion and knowledge reminds me of Walt Disney. You have fun - while educating at the same time!

    Doug Lipp
    Speaker and Author, Disney U

  • Peter makes a great closing speaker for any conference or event, ensuring the audience leaves on a high and with refreshed business ideas.

    Dr Neryl East
    Expert on credibility, influence, media & communication, Neryl East Communications

  • Inspiring presentation with practical ideas. It left participants feeling empowered to create magical experiences for their clients, customers and communities.

    Georgia Borland
    Marketing Manager, HR Legal

  • Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.

    Jarrett Walters
    Chief Operating Officer, Hawaiian Building Maintenance

  • Great presentation, you made me cry (in a good way)! I was moved by the inspirational approach you have to delivering exceptional service.

    Kei Lee
    Senior Marketing Cloud Consultant, System Partners

  • His positive energy, attitude and charisma is so infectious the room literally twinkles with happiness when he’s on stage.

    Lisa Ippolito
    Training & Development, Hume City Council

  • The feedback from our Leadership Conference has been nothing short of amazing! I was captivated and engaged from start to finish. Thank you for giving us the gift of YOU!

    Meta Maynard
    Project Manager,

  • Peter Merrett is one of the best Professional Speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.

    Michelle Bowden
    Persuasive Presenting in Business, Michelle Bowden Enterprises

  • Peter's messages have a childlike innocence that has been tempered by the wisdom of experience and they still resonate with me.

    Mirza Shamid
    Leadership Development, Strategist, Department of Economic Development

  • His attention to detail and professionalism made it one of the best keynotes we've ever had. As an event organiser, it's great when a speaker delivers to the brief and wows the audience, and Peter did just that.

    Phil Preston
    Founder, The Collaborative Advantage

  • He captured the audience’s attention in Nashville the moment we walked into the room and the excitement of his magic touch never stopped.

    Rebecca Hanner
    Sr. Vice President / Principal, Cushman & Wakefield

  • Peter’s 'show’ was a big highlight of the South Africa property convention!

    Richard Quest
    International Anchor & Business Reporter, CNN

  • Peter's message of 'Bringing Wonderful to Life' was inspiring, motivational and resonated with our team on both the professional and personal level.

    Rob Behrend
    Senior Vice President,

  • I've never left a conference feeling so uplifted, or so reaffirmed in my commitment to being empathetic and kind in my job.

    Sarah Carles
    Project Support Officer, City of Casey

  • Within minutes of entering The House of Wonderful FunShop, I felt my 14-year-old-self take over my 44-year-old body and mind!

    Shey Gulley
    General Manager, JLL Washington DC

  • Peter has the unique ability to not only deliver a meaningful message to a large room, but just as importantly in a small group workshop setting.

    Tim Hearn
    Senior Managing Director, JLL America

  • We call you Memorable Mr Merrett! It's been two years since your keynote and we still talk about it today!

    Tracy Flissar
    General Manager, JLL America

Peter Merrett presents

Bringing Wonderful to Life

Wonderful ...

How Peter brings Wonderful to Life

Unorthodox presentations that wow audiences

From Hong Kong to Hawaii, Australia to Asia, Peter has wowed audiences the world over. His colourful, insightful and completely unorthodox presentations on how to create brilliant internal business cultures and customer service have been known to elicit rapturous standing-ovation responses, as well as a tear or two.

Come expecting the unexpected. Peter uses authentic, real-life strategies (as well as a quirky prop or two) Bringing Wonderful to Life and put the spring back into your organisation.

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Uplifting sessions curated for your unique business

As the curator of fun-filled, uplifting – some say life-changing – experiences, Peter can tailor make sessions for your unique business. Whether through workshops, training sessions, masterclasses (we like to call them FunShops) or retreats, he will get to the heart of what makes an excellent customer-focused business.

With magic delivery and infectious joy, Peter will hand deliver simple, powerful ways to have what every organisation yearns for – a revived team spirit and making customer service incredibly fun and meaningful.

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One-on-one and group coaching to transform your business culture

Wonder doesn’t happen by accident, but it does with practice, encouragement and a bit of playfulness.

Bringing Wonderful to Life, Peter (a.k.a. Mr Wonderful, Memorable Mr Merrett and The Willy Wonka of Customer Service) will transform your business culture in his one-on-one and group coaching sessions.

Designed for business leaders, team managers and Human Resources representatives, Peter will dive deep into the ways you can help transform your culture into an extraordinary one.

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