Bringing Wonder to life

International keynote speaker and customer service innovator

Peter inspires organisations to shine with extraordinary customer service

Discover the secrets to customer service excellence
Peter unveils the art of customer service excellence through proven, uncomplicated, economical and refreshing insights

Drawing from his 30 years experience as a chef, luxury hotelier and corporate business leader, Peter delivers emotionally connecting, memorable and enlightening keynote addresses, coaching and facilitation of workshops to stimulate the culture of organisations around the world – with positivity, kindness and extraordinary customer service.

As a mystery shopper, Peter evaluates organisations’ customer service undercover and provides comprehensive and professional feedback of his experience.

Peter reveals through uncomplicated, refreshing and economical recipes the benefits of transforming the heart of any organisation into one of greater workplace well-being, morale, motivation, imagination and appreciation.

About Peter

Award-winning International keynote speaker and trainer

2015

Customer Experience

International Business Excellence Awards
JLL, Asia Pacific

2014

Serving Other Businesses: Best Business

The WOW! Awards
JLL, Australia

2014

NSW Customer Service Team of the Year

Customer Service Institute of Australia
JLL, Australia

2014

Excellence in Public Speaking

The Core Club Luminary Award
CoreNet Global, Singapore

2014

Customer Service Institute of Australia

National Customer Service Team of the Year
JLL, Australia

2013

The International Front of House Award

The WOW! Awards
JLL, Australia

2013

Serving Other Businesses: Best Business

The WOW! Awards
JLL, Australia

2012

The International Leadership Award

The WOW! Awards

2010

Serving Other Businesses: Best Business

The WOW! Awards
Tower 42, London

2009

Front Line Customer Service Team of the Year

UK National Customer Service Awards
Tower 42, London

2009

Customer Service Management Team of the Year

UK National Customer Service Awards
Tower 42, London

2009

Best Commercial Initiative

Hermes RPI Awards
Tower 42, London

2008

The International Office Building of the Year

BOMA International
Tower 42, London

2007

Making Partnerships Work

London Excellence Awards
Tower 42, London

2004

Investors in Excellence

London Excellence Awards
Tower 42, London

2004

Customer Service Initiative Award

BIFM
Tower 42, London

2002

Customer Service Initiative Award

BIFM
Tower 42, London

2000

Hotel of the Year

South East England Tourist Board
Ashdown Park Hotel

1995

RAC Blue Ribbon

Ashdown Park Hotel

1995

AA Four Red Stars

Ashdown Park Hotel

1994

Hotel of the Year

South East England Tourist Board
Ashdown Park Hotel

1991

Hotel of the Year

North East England Tourist Board
Redworth Hall Hotel

How Peter brings Wonder to Life
Peter offers proven, uncomplicated, economical and refreshing real-life strategies to achieve extraordinary customer service

We live in uncertain and challenging times. The future can sometimes look bleak, but it doesn’t have to be. Peter will nourish the spirt of your culture, your people and your customers with new and exciting meaning.

Peter starts with something refreshingly simple. Wonder. From there Peter takes you through a journey of proven, uncomplicated, economical and refreshing real-life strategies to achieve extraordinary customer service.

Imagine vibrant customer service
Imagine if your business culture was so Wonderful that customers longed to next experience your vibrant customer service

In a world that bombards and distracts us with everything yet to come, we often miss the magical opportunities in the moment of now. As a result, we miss the pleasures of connecting with our team and our customers in the present. So, they leave disappointed, ultimately looking elsewhere for fulfilment.

Imagine if your business culture was so wonderful – with the craftsmanship of positive, caring leadership – that your employees thrived on the appreciated passion in their everyday job.

Imagine if your service was so polished, that your customers longed for their next opportunity to experience your vibrant service exemplified by hospitality from times gone by.

Peter's practical insights
Peter shares practical insights gained from his 30 years’ experience as a chef, luxury hotelier and corporate business leader

Peter removes the distraction of thinking that dazzling customer experiences requires huge budgets, complicated systems and processes and the latest gadgetry that promise a new way of customer Wonder.

Instead, Peter shows you how to release your buried powers and heart, to make the unexpected become normal.  Peter’s uncomplicated and stimulating ingredients of Wonder are a distillation of his 30 years’ experience as a luxury hotelier and corporate business leader. Peter shares the lessons learnt throughout his career – the good, the bad and the ugly. The authenticity of Peter’s message as a speaker offers more than just words, theory and mindless jargon, but imparts the transforming and practical powers of hospitality in business.

What Peter's clients say

A world class production. It felt like we were special guests at the Cannes Film Festival!

Allan Parker

Director, Peak Performance Development Australia

Your message will forever change the way that I think about work. A must experience for any business who wants to increase employee and customer engagement!

Belinda Falzon

COO, Kingpin, Australia

This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!

Dan Pufunt

President, JLL America

Peter’s coaching exudes excellence. I was fortunate enough to be a member of his team at Tower 42. His attention to detail is second to none, as is his a never-ending commitment to exceed expectations.

Danny Lemon

General Manager, The Shard, London

Peter makes a great closing speaker for any conference or event, ensuring the audience leaves on a high and with refreshed business ideas.

Dr Neryl East

Expert on credibility, influence, media & communication, Neryl East Communications

Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.

Jarrett Walters

Chief Operating Officer, Hawaiian Building Maintenance

Great presentation, you made me cry (in a good way)! I was moved by the inspirational approach you have to delivering exceptional service.

Kei Lee

Senior Marketing Cloud Consultant, System Partners

If anyone hasn't had the opportunity to experience Peter Merrett you are surely missing out. His mixture of humour and thought-provoking insights kept us captivated from start to finish. It was nothing short of fantastic!

Michael Young

Chief of Security, Ward Village, Honolulu

Peter Merrett is one of the best professional speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.

Michelle Bowden

Persuasive Presenting in Business, Michelle Bowden Enterprises

Peter's messages have a childlike innocence that has been tempered by the wisdom of experience and they still resonate with me.

Mirza Shamid

Leadership Development, Strategist, Department of Economic Development

Peter’s 'show’ was a big highlight of the South Africa property convention!

Richard Quest

International Anchor & Business Reporter, CNN

Peter's message of 'Bringing Wonderful to Life' was inspiring, motivational and resonated with our team on both the professional and personal level.

Rob Behrend

Senior Vice President, Auction.com

Truly the most unique and heart-warming standing ovation I have seen! Peter embodies the craftsmanship of wonderful both on and off the stage.

Sharmila Nahna

Chief of Relationships, Ovations International

Peter Merrett presents

Bringing Wonderful to Life

Who Peter has worked with

Peter's recipes for service excellence

Peter offers fully customised experiences, in-person or from his virtual Wonder Room

Peter serves up delicious learning experiences for any organisation that is truly motivated to transform their team spirit and customer service experience from normal to Wonderful.

Peter's Virtual Wonder Room

Speaker
Customer service keynote speaker

Peter’s keynote addresses inspire extraordinary customer service with his Wonderful take on business culture.

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Facilitator
Customer service workshop facilitator

Peter’s signature range of workshops ensure your culture is one that sparkles with extraordinary customer service.

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Mystery shopper
Customer service research service

Peter will provide an honest reveal of your customer experience, followed by an exquisite polishing service.

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Coach
Leadership business coach

Peter will guide your continuing evolution with his tailored one-on-one and group coaching experiences.

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