Genie of Wonder

Keynote speaker

Peter's keynote addresses inspire extraordinary customer service with his Wonderful take on business culture

Engaging, memorable and entertaining keynote speaker
Peter gives his audiences a feeling and memory that lives on way past his events

Peter has crystallized three decades of prestigious chef, hotelier and corporate business leadership experiences into real and powerful insights that deliver extraordinary customer service – the very foundation for business prosperity. Peter will show you how to master the frequently overlooked human touches of refinement, elegance and finesse, to deliver incredible results across your organisation.

Peter’s focus is his audience
From multi-award-winning hotelier to professional speaker

Peter began speaking 15 years ago after being asked to represent his employers at various international events. He went from being blinded by fear, to finding a passion so deep inside him that has since kindled his full-time purpose.

Peter’s devoted focus today as a professional speaker is his audience. He instinctively follows what he learnt in hotels, and attentively looks through the eyes of your team and customers, to tailor every experience. Peter takes the time to properly understand each opportunity and goes all out to serve a personalised experience that is inclusive, engaging and fun.

He is constantly evolving and perfecting his content and only uses authentic, real-life strategies and examples (as well as a quirky prop or two,) to nourish the heart of your team and customer experience.

Audience reactions

This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!

Dan Pufunt

President, JLL America

Peter pulled some tricks out of his hat and captivated the 1000 guests at dinner with a surprise welcome speech in 9 languages to rapturous applause!

David Hewett

COO, Hartman Wright Group

He is a gorgeous, humble speaker with a simple yet powerful message that connects with everyone.

Debbie Sparks

Senior Property Manager, Columbia Property Trust

Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.

Jarrett Walters

Chief Operating Officer, Hawaiian Building Maintenance

Great presentation, you made me cry (in a good way)! I was moved by the inspirational approach you have to delivering exceptional service.

Kei Lee

Senior Marketing Cloud Consultant, System Partners

Thank you so much for speaking at our Leadership Conference in Costa Mesa. The feedback from our Leadership Conference has been nothing short of amazing! I was captivated and engaged from start to finish. Thank you for giving us the gift of YOU!

Meta Maynard

Project Manager, Auction.com, Costa Mesa

Peter Merrett is one of the best professional speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.

Michelle Bowden

Persuasive Presenting in Business, Michelle Bowden Enterprises

His attention to detail and professionalism made it one of the best keynotes we've ever had. As an event organiser, it's great when a speaker delivers to the brief and wows the audience, and Peter did just that.

Phil Preston

Founder, The Collaborative Advantage

Peter’s 'show’ was a big highlight of the South Africa property convention!

Richard Quest

International Anchor & Business Reporter, CNN

I've never left a conference feeling so uplifted, or so reaffirmed in my commitment to being empathetic and kind in my job.

Sarah Carles

Project Support Officer, City of Casey

Truly the most unique and heart-warming standing ovation I have seen! Peter embodies the craftsmanship of wonderful both on and off the stage.

Sharmila Nahna

Chief of Relationships, Ovations International

Six delicious speaking topics, one nourishing theme

Put 'extraordinary' back into your customer service

Peter’s message is a distillation of the lessons he has gathered over the last 30 years. With no fluffy theory, just real and powerful insight. Peter’s keynote addresses are custom-made for each audience, but typically feature a blend of the following six topics.

Find out more

Topic 1
Workplace joy

Extraordinary customer service starts with the heart of a stimulated and appreciated team.

Whilst you can’t force your team to continuously smile or expect them to be and look happy, through kindness instilled at the core of your workplace you can create an environment that invokes and encourages this as second nature.

Peter will help you discover the secret to business prosperity through the emotional success of your people. Peter does this by revealing refreshing techniques to bring colour back to all things grey, to help your people feel real again, to feel that they matter and are appreciated.

Topic 2
Customer service pleasure

A satisfied customer will tell a handful of people, while a disappointed one will tell a thousand. Unless you are able to wholeheartedly embrace customer service, you can never achieve nor sustain market leadership – it is the ultimate competitive tool.

Peter shows you how to achieve extraordinary customer service without the need for big budgets, complicated systems and processes, or the latest software devices that promise a new way of amazing customers.

Discover refreshing techniques to bring your presence and imagination to life, and change the way your customers experience you, forever.

Topic 3
Positive leadership

A common reason for people leaving their role is the relationship with their manager, not the company. Inside a buzzing, healthy company, it is managers who make the difference. In spite of how challenging a job may be, people will remain if there is positive leadership and the environment is happy and fulfilling.

Through his career Peter has witnessed all types of leadership – the good, the bad and the ugly. Peter has distilled this wisdom and serves a delicious antidote to refresh the opportunities of today and to guide busy leaders on mastering the craftsmanship of kind, caring and present leadership. Peter demonstrates techniques to lift the hearts of your people so they feel inspired and excited about going to work and provide great service – by simply paying more attention to the human touch of your leadership.

Topic 4
A culture with heart

You know you have a positive company culture when you are often greeted with smiling faces and hear happy exchanges between your employees across all corners of the office.  Imagine what would be gained if your employees woke up every day looking forward to going to work with their team-mates that they enjoy being around.

Peter reveals what it takes to create a culture so positive that people wait in line to be part of your company. Your employees will have a hard time departing because they enjoy the permission to be themselves, the atmosphere, the challenges, their colleagues and the deep feeling of fulfilment. People rarely succeed unless they are having fun in what they are doing. So aim for creating the best culture that shines with heart and kindness.

Topic 5
The art of hospitality

There’s a big difference between serving someone and caring for someone. Customers expect good, honest, prompt service and experiences – but it’s the humble delight from what they’re not expecting that will truly give your business a boost.

Peter reveals the ‘backstage’ secrets of luxury hotel service excellence and shares the transforming powers of hospitality that can be applied to any business. Caring hospitality will separate you from the pack. And the best part is that it doesn’t cost any gold coins to do, and Peter will show you how.

Topic 6
The power of words

Success in business and customer service depends on considered, balanced and thoughtful communication. You might have the fanciest business, the best technology or the plushest premises in the world. But the words you choose and how you communicate could be letting you down.

Peter explores the importance of invigorating the voice and feeling within your brand through creative and subtle vocabulary enhancements. Peter shows you how to elevate your business’ credibility, reputation and profitability through every interaction with customers, from interactions about your products and services, to how you close an email.

The outcomes and benefits

Delight customers and increase profitability

From a happy and motivated team to increased profitability.

Contact Peter

A happy and motivated team

Valued, appreciated and fulfilled employees; reduced recruitment costs; low absenteeism; higher employee retention; less time spent doing exit interviews.

Delighted loyal customers

Extraordinary customer service becomes a way of life; customers become brand advocates; repeat business secured; established competitive edge.

Role model leadership

Emotionally connected leaders; happy workplace; enhanced professional and personal care for employees; enviable industry reputation as best-practice pioneers.

Increased profitability

Discover the secret to business prosperity; amplified sales; enhanced market share; increased profitability.