Speaker - Peter Merrett

Peter delivers more than just a presentation—he creates a feeling and a memory that resonates far beyond the event. As Australia’s 2024 Keynote Speaker of the Year, he demonstrates how to master the often-overlooked human touches of connection, appreciation, and innovation. Drawing on over three decades of experience as a chef, hotelier, and corporate leader, Peter offers real and transformative insights that inspire vibrant, human-spirited cultures and exceptional customer service.

Peter’s keynotes are immersive, refreshing, and emotionally resonant. His top priority is to deliver impactful and memorable experiences that stay with audiences long after the event. Every keynote is a work of love and heart, tailored to each audience and performed with playful, engaging interaction to inspire renewed focus, connection, and motivation.

Whether addressing a boardroom of ten or an auditorium of thousands, Peter creates a welcoming, interactive environment—like sitting together around a campfire. He never speaks ‘to’ an audience but always ‘with’ them, using authentic, real-world strategies and examples, along with the occasional quirky prop, to nourish and uplift both team and customer experiences.

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In addition to delivering immersive keynote presentations, Peter is an experienced and engaging Master of Ceremonies. As your conference host, he ensures a smooth flow to your event program by:

Helping to plan and design your conference agenda.
Introducing speakers and presenters.
Hosting live stage interviews and panel discussions.
Weaving and maintaining a positive, cohesive program flow.
Keeping audiences engaged and energized throughout the day.

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The feedback was off the charts! I would say Peter is one of the top five Customer Service speakers not just in Australia, but the world.
Dale Beaumont
Founder & CEO, Business Blueprint

This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!
Dan Pufunt
President, JLL America

Peter pulled some tricks out of his hat and captivated the 1000 guests at dinner with a surprise welcome speech in 9 languages to rapturous applause!
David Hewett
COO, Hartman Wright Group

He is a gorgeous, humble speaker with a simple yet powerful message that connects with everyone.
Debbie Sparks
Senior Property Manager, Columbia Property Trust

If a keynote is something that is an impacting, memorable, lasting experience of pure Wonder - coupled with important learning - then let’s name it Peter Merrett!
Glenn Capelli
Sir Winston Churchill Fellow, Triple Hall of Fame Professional Speaker

I'm speechless! Peter held us all in the palm of his hands and enveloped us with his heart at the Professional Speakers Australia Convention. The delivery was beyond mastery - simply WONDERful!
Ian Stephens
Co-Founder, enRich Training & Development

Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.
Jarrett Walters
Chief Operating Officer, Hawaiian Building Maintenance

Great presentation, you made me cry (in a good way)! I was moved by the inspirational approach you have to delivering exceptional service.
Kei Lee
Senior Marketing Cloud Consultant, System Partners

His creativity, passion and love for what he does shone through, and this was easily one of the best presentations I have seen throughout my conferencing career to date!
Lauren Kelleher
Senior Marketing Manager , IQPC

Thank you so much for speaking at our Leadership Conference in Costa Mesa. The feedback from our Leadership Conference has been nothing short of amazing! I was captivated and engaged from start to finish. Thank you for giving us the gift of YOU!
Meta Maynard
Project Manager, Auction.com, Costa Mesa

Peter Merrett is one of the best professional speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.
Michelle Bowden
Persuasive Presenting in Business, Michelle Bowden Enterprises

His attention to detail and professionalism made it one of the best keynotes we've ever had. As an event organiser, it's great when a speaker delivers to the brief and wows the audience, and Peter did just that.
Phil Preston
Founder, The Collaborative Advantage

Peter’s 'show’ was a big highlight of the South Africa property convention!
Richard Quest
International Anchor & Business Reporter, CNN

I’ve been lucky enough to hear a few keynotes in my days, but none with such a profound impact like this one. I came away inspired, empowered, invigorated, and energized.
Ron Mroz
Group Product Team Manager, TEEG

I've never left a conference feeling so uplifted, or so reaffirmed in my commitment to being empathetic and kind in my job.
Sarah Carles
Project Support Officer, City of Casey

Truly the most unique and heart-warming standing ovation I have seen! Peter embodies the craftsmanship of wonderful both on and off the stage.
Sharmila Nahna
Chief of Relationships, Ovations International

Peter’s keynotes are custom-made for every audience, blending lessons and insights distilled over 30 years into these six signature topics:

Delivering Best-in-Class Service Without Big Budgets: Peter shares simple yet powerful ways to transform everyday interactions into memorable experiences, inspiring customer loyalty and business profitability.

Inspiring a Heart-Led Workplace of Genuine Happiness: Discover how positivity, kindness, and connection create environments where teams feel motivated, engaged, and excited to contribute their best.

Standing Out as a Role Model Human-Spirited Leader: Peter reveals the magic of making people feel genuinely appreciated and recognized, fostering workplaces where everyone feels valued and inspired.

Becoming a Magnetic Employer of Choice: Learn how to attract and retain exceptional team members by creating a connected, fulfilling workplace culture where team members thrive and stay.

Leading with the Transformative Art of Hospitality: Discover hospitality-driven techniques to create memorable experiences that set your organization apart and establish a unique competitive edge.

The Power of Word Wizardry for Memorable Connection: Peter demonstrates how thoughtful language and expression can elevate interactions, build brand loyalty, and reinforce your organization’s reputation.