International keynote speaker

Excellent customer service comes from the heart of stimulated and appreciated people. Whilst you can’t force your team to continuously smile or expect them to be and look happy – with kindness and humility instilled at the core of your workplace culture you can create an environment that invokes and encourages this as second nature. Peter will help you discover the secret to business prosperity through the emotional success of your people. He does this by revealing refreshing techniques to bring color back to all things grey, to help your people feel real again; to feel that they matter and are appreciated.

A satisfied customer will tell a handful of people, while a disappointed one will tell a thousand. You can never achieve nor sustain market leadership unless you are able to wholeheartedly and dynamically embrace customer service – it is the ultimate competitive tool. Peter shows you how to achieve best-in-class customer service without the need for big budgets, complicated systems and processes, or the latest software. Discover refreshing techniques to bring your full presence and imagination to life, and change the way your customers experience you – forever.

A common reason for people to stay committed to their employment is the relationship with their manager, and because of the buzzing, healthy and inspiring culture. It is positive human-spirited leadership that makes the world of difference. Despite how challenging a job may be, people will remain motivated and loyal if they feel recognized, valued and appreciated. Through his career Peter has witnessed all types of leadership – the good, the bad and the ugly. He has distilled this wisdom into a delicious antidote, to refresh the opportunities of today and to guide busy leaders on mastering the craftsmanship of kind, caring and present leadership.

You know you have a wonderful company culture when you are greeted with smiling faces and hear happy exchanges across all corners of the office.  Imagine what would be gained if your people woke up every day looking forward to going to work with team-mates that they enjoy being around. Peter reveals what it takes to create a culture that shines with heart and kindness, with an environment so positive that people wait in line to be part of your company. Your team members will have a hard time departing because they love the atmosphere, the permission to be themselves and the deep feeling of fulfilment.

There’s a big difference between serving someone and caring for someone. Customers today expect connected, honest, prompt service and experiences – but it’s the humble delight from what they’re not expecting that will truly give your business a boost. Peter reveals the ‘backstage’ secrets of luxury hotel service excellence and shares the transforming powers and huge differentiation of hospitality that can be applied to any business. The best part is that hospitality doesn’t cost anything to provide. Peter shares how the best hotels of the world embody a simple principle – that customer service experience isn’t what we do – its who we are.

Standing out in business, with amazing customer service also depends on persuasive vs expressive. You might have the best business products, the fanciest technology, or the plushest premises in the world. But the words you use and how you communicate them could be letting you down. Peter uncovers the magic of invigorating and differentiating your brand through creative and subtle vocabulary enhancements – by playing with your words. From your products and services, to how you close an email – he teaches you how to dare to be different by elevating your credibility, reputation, connection, and profitability through every verbal and written interaction across your business.