A Unique Working Collaboration
Expert stepping-stones to becoming an employer of choice, with best-in-class service
Peter provides a progressive collaboration with his clients as their strategic partner – harnessing his extensive career and multi-award-winning international experience. He provides a unique working partnership to create specific cultural improvement, inter-departmentally and internationally between locations. With ongoing advice, guidance and support tailored exactly to his clients desired outcomes.
Custom-made methodology and wonderful in-house solution
A one-stop-shop of tailored convenience, exactly as required
As your Trusted Advisor, Peter provides complete flexibility – from assisting with a one-off project, to leading a full program of culture transformation. Each Trusted Advisor relationship is customised after an extensive immersion process, to ensure his client goals and outcomes are front of mind. Peter performs any, or all of the following online and in-person methods and experiences to drive your requirements and outcomes
A sounding board for your team
Contributing to ideas and tactics to meet your overall strategy
Special project leadership
Assisting and inspiring the team to action
Workshops and masterclasses
Going deeper into each step of implementation and process
Department and companywide team talks
Increasing positivity and consistency across the organisation
Support and guidance to your leadership team
To aid brainstorming and foresee operational challenges
1 on 1 and group coaching and mentoring
Initiating change and overcoming individual obstacles
Undercover mystery shopping
Establishing competitive advantage with customised solutions
Advisory and consultancy support
To be on call and able to create immediate response
In-house architect
Of best-in-class customer service to give your organisation a world first position
Outcome Driven Transformation
Spotlight: AVEO elevating excellence with heart and wonder
In 2022, Peter began working with Aveo, one of Australia’s most innovative and leading retirement living providers. What started as an inspiring keynote at their national conference soon flourished into a deeper collaboration – leading to a 12-month adventure as their Trusted Advisor.
Renowned for their heartfelt service and unwavering commitment to residents, Aveo was already exceptional in creating vibrant communities filled with kindness, care, and respect. Peter partnered closely with their team, refining service approaches, fine-tuning processes, and amplifying a culture of possibility, innovation, and deeply connected service excellence—elevating an already outstanding foundation to new heights.
This dedication and shared commitment led Aveo to the 2024 Australian Service Excellence Awards, where they proudly claimed the prestigious title of Customer Service Organisation of the Year with the Customer Service Institute of Australia.
Contact Peter
Transform your team and customer culture with Peter’s powerful, customised and measurable trusted advisor support.