Discover a fresh view through the lens of your customers
Reach new heights of excellence with a tailored undercover review
Peter and his team craft bespoke mystery shopping experiences for businesses of all kinds—restaurants, hotels, banks, airlines, retail, small businesses, and corporate organizations.
As your Undercover Specialist, Peter discreetly steps into the shoes of your customers, experiencing your service firsthand. With a positive, solutions-focused approach, he uncovers genuine customer interactions, delivering clear, honest insights alongside practical and creative recommendations.
More than just feedback, Peter provides subtle yet powerful ideas to invigorate your culture, refine your customer strategy, and elevate service to new heights of excellence.
Not just another checklist mystery shopper service
Establishing competitive advantage by uncovering simple truth
Peter’s mystery shopper experience comes with a key difference – this approach is not a witch hunt to only gather anything negative, and then leave you with a complicated written report. Undercover Wonder is a highly positive and attentively thought-out exercise to identify possibility and opportunity for improvement and growth. He will uncover clear and honest insights with detailed feedback, along with practical suggestions and subtle, creative ideas to invigorate your ongoing culture and customer strategy with new heights of excellence.
The top reason that organizations and small businesses continue to use Peter’s mystery shopper service – is that they are relentless in their pursuit of continuous improvement. They use the reality of his insights and guidance to establish their ongoing competitive advantage.
Contact Peter
Peter can perform a custom mystery shopper review for you, to make your business Wonderful.