A Deep Cultural Transformation
Tailored support, guidance, and special advisory experiences - with Peter on your team
Beyond the stage, Peter partners with businesses as a Trusted Advisor, offering tailored Coaching, Mystery Shopping, and Virtual Wonder experiences. With a hands-on approach, he helps implement transformative insights that drive deep cultural impact and a competitive edge. Through expert guidance, creative strategies, and real customer perspectives, Peter empowers teams to elevate service, enhance experiences, and inspire lasting change.
Inspiring Coach
Coaching to inspire role-model leaders and Wonderful speakers
Coaching to help you speak with influence or become the ultimate role-model leader.
Trusted Advisor
Peter's exclusive support to customer service culture transformation
Expert stepping-stones to becoming an employer of choice, with best-in-class service.
Mystery Shopper
A reveal of your customers' experience
A fresh view and reach new heights of excellence with a tailored undercover review.
Virtual Wonder
Experience engaging online experiences
Peter delivers heart-lifting refreshment through fun, engaging experiences.
Custom-made methodology and wonderful in-house solution
A one-stop-shop of tailored convenience, exactly as required
As your Trusted Advisor, Peter provides complete flexibility – from assisting with a one-off project, to leading a full program of culture transformation. Each Trusted Advisor relationship is customised after an extensive immersion process, to ensure his client goals and outcomes are front of mind. Peter performs any, or all of the following online and in-person methods and experiences to drive your requirements and outcomes
Wonder
Culture
- Develop a vibrant, loyal and joyful workplace culture
- Stand out with human-spirited, role model leadership
- Create an employer of choice position within your market
- Inspire a refreshed approach to recruitment and onboarding
- Enhance employee retention and reduce current turnover
Wonder
Service
- Create superior on-brand moments of truth
- Enhance all customer touch points and interactions
- Create a superior team arrival, and farewell experience
- Inspire best-in-class customer service
- Develop emotional intelligence and inclusion
Wonder
Hospitality
- Develop unique confidence in delighting customers
- Introduce a new hospitality and people focussed language
- Become more curious and imaginative with service
- Be forthcoming with freely creating and expressing ideas
- Inspire your culture with the hotel methodology of one team
Contact Peter
Transform your team and customer culture with Peter’s powerful, customised and measurable trusted advisor support.