Peter reveals recipes for customer service excellence
Inspiring a culture of team wonder that performs a timeless approach to customer service
Peter reveals to busy business leaders across the globe his proven, uncomplicated, economical and refreshing recipes to make their culture and customer service experience shine with joy and humility.
He does this by revealing the importance of Wonder and how this can revitalise the heart of any organisation’s team culture with greater well-being, morale, motivation, and a timeless approach to customer service.
Peter’s quest is acutely humble but audaciously daring – to inspire extraordinary customer service experiences through a vibrant, happy and deeply fulfilling workplace culture.
Peter, the Genie of Wonder
Uncovering magical ideas and wonderous new ways of thinking
From his early years as a luxury hotelier, the character of Genie has long bubbled inside Peter. It’s a role today that he cherishes with great importance. Through his memorable keynote addresses, workshops and advisory services, Peter reconnects his audiences and clientele with a world of Wonder. He shares simple (but affective) strategies and nourishing ingredients to lead your business with heart – by inspiring magical ideas and wonderous new ways of thinking.
Australia's 2024 Keynote Speaker of the Year
Peter is a Genie of the Podium and Customer Service Excellence Awardee
What Peter's clients say
This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!
Dan Pufunt
President, JLL America
He is a gorgeous, humble speaker with a simple yet powerful message that connects with everyone.
Debbie Sparks
Senior Property Manager, Columbia Property Trust
Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.
Jarrett Walters
Chief Operating Officer, Hawaiian Building Maintenance
Peter injects a sense of FUN and play into the business of customer service in a way I’ve never seen before. His positive energy, attitude and charisma is so infectious the room literally twinkles with happiness when he’s on stage.
Lisa Ippolito
Training & Development, Hume City Council
Peter Merrett is one of the best professional speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.
Michelle Bowden
Persuasive Presenting in Business, Michelle Bowden Enterprises
Peter’s 'show’ was a big highlight of the South Africa property convention!
Richard Quest
International Anchor & Business Reporter, CNN
Keep up the great work for the human race my friend! You have an incredible gift and are superbly inspirational. Your presentation and delivery were absolutely fantastic, thank you for your awesome contribution to a great Management U!
Stephen Zsigray
Head of Midwest Property Management, JLL Americas
We call you Memorable Mr Merrett! It's been two years since your keynote and we still talk about it today!
Tracy Flissar
General Manager, JLL America
Discover the recipes that your business needs to succeed
Peter can take his wonderful ingredients as far as your organisation desires
Peter is not just a keynote speaker and facilitator who disappears at the end of a performance or workshop. He can become your trusted advisor and coach to take his ingredients of Wonder as far as you possibly like. You will discover that you have not only found exactly what your business needs, but that you’ve also found an ongoing mentor in Peter – granting all the tools you need to make your business wonderful.
Peter's career adventures
From luxury hotels to international keynote speaker
35 years have passed since Peter headed off to Hotel School to train professionally as a chef. He was deeply fascinated by how they learnt to create pleasure, magic and emotion with simple, fresh ingredients. Over three decades on and this is still a metaphor that guides his message today.
Peter went on to spend his career in hospitality leadership roles in luxury hotels, twice winning the United Kingdom’s Hotel of the Year. He still carries the words that he learnt as a hotelier as his compass to this day – be humble, stay gracious and express kindness.
Although he left hotels several years ago, hotels have never left him – and they never will. He realised this when he then stepped into the commercial real estate industry.
As General Manager of one of the tallest office buildings in the City of London, Tower 42 – his amazing team pioneered the first-of-its-kind office-hotel concept, showcased inside a culture of customer service wonder. The property went on to be awarded The Best Office Building in the world with BOMA International in 2008.
Peter then jumped at the chance to take his methodology further and lead the introduction of a hospitality-based service culture across the property division of JLL Australia. This time his team went on to be crowned at the International Business Excellence Awards, for the best Customer Experience in the world in 2015.
In the present day as a professional Speaker and Founder of The House of Wonderful, Peter has presented and worked in 11 countries across a multitude of industries and has performed on stage around the U.S with his mentor, Disney University’s former Head of Training, Doug Lipp.
Peter represents the commercial real estate industry globally as a Fellow of BOMA International. He features annually as a customer excellence awards judge with the Customer Institute of Australia and recently served on the Board of Directors of Professional Speakers Australia.
Peter recently served as a Board Director and New South Wales Chapter President of Professional Speakers Australia.
Peter represents the leadership of the global commercial real estate industry as a Fellow of BOMA International.
Meet team Wonder
The stars behind the Wonder
Peter Merrett
Genie of Wonder
Fern Rice
PA Extraordinaire
Suzy Merrett
Business and Finance Director
Jeff Rupp
USA Business Manager
Karen Delpozo
Undercover Wonder Producer
Mitchell Ford
AV and Technical Wizard
Gavin Rogut
Web and Online Guru