Proven methods for exceptional customer service
Guiding a timeless approach to humility and wonder
Peter shares his taste-tested recipes for customer service excellence, to guide organizations in establishing vibrant, heart-led team cultures. His refreshing, uncomplicated strategies inspire well-being, morale, and motivation while creating enduring customer service experiences filled with joy and humility.
Peter’s mission is simple yet daring: to inspire extraordinary customer service through workplace cultures that are happy, fulfilling, and deeply connected.
The Genie of Wonder
Uncovering magical ideas and wonderous new ways of thinking
From his early days as a luxury hotelier, Peter has embraced the role of a Genie—a character bubbling with creativity and curiosity.
Through his captivating keynotes, workshops, and advisory services, Peter offers practical strategies to lead with heart, sparking fresh ideas and transformative perspectives for teams and organizations.
Meet team Wonder
The stars behind the Wonder
Peter Merrett
Genie of Wonder
Suzy Merrett
Business and Finance Director
Jeff Rupp
USA Business Manager
Gavin Rogut
Web and Online Guru
Despina Notaras
Head of Marketing
Robert McGann
Filmmaker and Creative Director
Karen Delpozo
Undercover Wonder Producer
Australia's 2024 Keynote Speaker of the Year
Genie of the Podium and Customer Service Excellence Awardee
Peter recently served as a Board Director and New South Wales Chapter President of Professional Speakers Australia.
Peter represents the leadership of the global commercial real estate industry as a Fellow of BOMA International.