Proven methods for exceptional customer service
Guiding a timeless approach to humility and wonder
Peter shares his taste-tested recipes for customer service excellence, to guide organizations in establishing vibrant, heart-led team cultures. His refreshing, uncomplicated strategies inspire well-being, morale, and motivation while creating enduring customer service experiences filled with joy and humility.
Peter’s mission is simple yet daring: to inspire extraordinary customer service through workplace cultures that are happy, fulfilling, and deeply connected.
The Genie of Wonder
Uncovering magical ideas and wonderous new ways of thinking
From his early days as a luxury hotelier, Peter has embraced the role of a Genie—a character bubbling with creativity and curiosity.
Through his captivating keynotes, workshops, and advisory services, Peter offers practical strategies to lead with heart, sparking fresh ideas and transformative perspectives for teams and organizations.
Australia's 2024 Keynote Speaker of the Year
Genie of the Podium and Customer Service Excellence Awardee
What Peter's clients say
This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!
Dan Pufunt
President, JLL America
He is a gorgeous, humble speaker with a simple yet powerful message that connects with everyone.
Debbie Sparks
Senior Property Manager, Columbia Property Trust
Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.
Jarrett Walters
Chief Operating Officer, Hawaiian Building Maintenance
Peter injects a sense of FUN and play into the business of customer service in a way I’ve never seen before. His positive energy, attitude and charisma is so infectious the room literally twinkles with happiness when he’s on stage.
Lisa Ippolito
Training & Development, Hume City Council
Peter Merrett is one of the best professional speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.
Michelle Bowden
Persuasive Presenting in Business, Michelle Bowden Enterprises
Peter’s 'show’ was a big highlight of the South Africa property convention!
Richard Quest
International Anchor & Business Reporter, CNN
Keep up the great work for the human race my friend! You have an incredible gift and are superbly inspirational. Your presentation and delivery were absolutely fantastic, thank you for your awesome contribution to a great Management U!
Stephen Zsigray
Head of Midwest Property Management, JLL Americas
We call you Memorable Mr Merrett! It's been two years since your keynote and we still talk about it today!
Tracy Flissar
General Manager, JLL America
More than a speaker
A trusted advisor and ongoing mentor
Peter doesn’t just speak at your event and leave—he stays invested in your success. As a trusted advisor and coach, he works alongside organizations to implement the ingredients of Wonder, ensuring they achieve lasting cultural transformation. When you partner with Peter, you gain more than a keynote speaker—you gain a mentor dedicated to equipping your organization with the tools to thrive.
Peter's career adventures
From luxury hotels to global keynote stages
Peter has always considered chefs to be wizards. When he began training as one 35 years ago, he was captivated by the way simple ingredients could create magic, pleasure, and emotion. He embraced this philosophy, transforming small details to create a lasting impact throughout his career.
As he moved into hospitality leadership, his innovative approach led his teams to win the prestigious UK Hotel of the Year award twice.
In commercial real estate, Peter became General Manager of Tower 42 in London, where his team pioneered a groundbreaking office-hotel concept, earning the Best Office Building in the World award from BOMA International. Later, as a leader within JLL Australia’s property division, he inspired a hospitality-driven service culture that earned the organization global acclaim for Best Customer Experience.
Today, as a Hall of Fame professional speaker, mystery shopper, trusted advisor to the world’s biggest brands, and Founder of The House of Wonderful, Peter has worked across eleven countries and numerous industries. He has shared stages with Doug Lipp, former Head of Training at Disney University, and represents the commercial real estate industry globally as a Fellow of BOMA International. He features annually on the judging panel of the Australian Service Excellence Awards and recently served on the Board of Directors for Professional Speakers Australia.
Peter lives in Sydney with his wife, two sons, a friendly house hippo, and a battalion of rubber duckies.
Peter recently served as a Board Director and New South Wales Chapter President of Professional Speakers Australia.
Peter represents the leadership of the global commercial real estate industry as a Fellow of BOMA International.
Meet team Wonder
The stars behind the Wonder
Peter Merrett
Genie of Wonder
Suzy Merrett
Business and Finance Director
Jeff Rupp
USA Business Manager
Fern Rice
PA Extraordinaire
Gavin Rogut
Web and Online Guru
Despina Notaras
Head of Marketing
Robert McGann
Filmmaker and Creative Director
Karen Delpozo
Undercover Wonder Producer
Mitchell Ford
AV and Technical Wizard
