Bringing Wonderful to Life
Wonderful is the craftsmanship of care
A delicious recipe for your success
Master the art of possibility, fun and permission
An electrifying atmosphere
A refreshing perspective
Your fullest potential
To bring wonderful to life
Peter's Wonderful Ethos
Happiness over process ... People at the heart of everything
Business with Wonderful
So, what is Wonderful anyway?
Meet Peter Merrett
International Speaker - Genie - Coach
What Peter does has the essence of fairy-tale reality and possibility – and yes, it’s quite unique. But don’t be fooled, Peter won’t waste your time with fluff – it’s all very real!
His ethos is about helping people to create business with heart, a joyful customer experience and to be the best that they can be.
One of Peter’s mentors from his early hotel days inspired him with important personal values that have guided his entire career: be humble, stay gracious and express kindness. Maintaining this essence today, you will see how time spent with Peter will rejuvenate your business into the ‘show’ that people remember and adore.
Peter can help you to see things quite differently. He loves introducing all the little things that make experiences Wonderful. By paying attention to the tiddly, minute details, you too can arouse the joyful feeling of Wonderful in your people, your business and your customers.
The House of Wonderful
A special place for vivid imaginations
Wonderful is the simple, special ingredient that creates the difference between the style and presence of a thriving organisation and a mediocre one.
It’s the very essence that makes people feel inspired and eager to do brilliant things. Wonderful provides your employees with deep feelings of appreciation and causes your customers to have goosebumps from their incredible experiences.
How do you notice a business with Wonderful? It’s the brightness in the eyes of the team! You can spot Wonderful a mile off – employees who are engaged, motivated and clearly appreciated. The results of Wonderful are numerous, with low employee turnover and repeat business from free-flowing customer delight being two of the top gems!
An exciting partnership with Peter Merrett and The House of Wonderful will help to inspire a business culture of fun where:
- Employees feel appreciated
- Customers experience wonderful service
- Repeat business is ensured
- Your bottom line is improved
Tales from his Wonder-full career
Peter groomed his skills managing some of the finest country house hotels in the UK, where he lived and breathed the craftsmanship of luxury hospitality and service.
Later in his career, he assembled a magnificent team and pioneered the ‘office-hotel’ concept at the iconic Tower 42 in London. The first-of-its-kind luxury hotel service and culture in a commercial office building. In 2008, the property became the first from Europe to win the International TOBY Award – The Outstanding Building of the Year, with BOMA International.
Since moving to Sydney, Peter relished seven exciting years leading the Customer Experience across the Property and Asset Management division of JLL Australia. 2015 saw his amazing team crowned winners at the prestigious International Business Excellence Awards for the best Customer Experience in the world.
Today, as a Professional Speaker and Founder of The House of Wonderful, his powerful insight is captivating hearts across the globe. With a thoroughly nourishing and refreshing message, crystallised from three decades of deep international experience.
Peter is also a Director and Board Member of Professional Speakers Australia and a Fellow of BOMA International.