Australia's 2024 Keynote Speaker of the Year
Peter is a Genie of the Podium and Customer Service Excellence Awardee
Discover the secrets to wonderful business
Peter unveils refreshing, uncomplicated and practical insights to making business wonderful
Drawing from his 30 years of international experience as a chef, luxury hotelier and corporate business leader, Peter nourishes the heart of organizations around the world, with refreshing practical insights to inspire vibrant human-spirited team cultures, best-in-class customer service and increase profitability.
As Australia’s Keynote Speaker of the Year, Peter delivers refreshing and emotionally connecting keynote presentations, advisory experiences, coaching and facilitation of workshops to stimulate positivity, kindness and trailblazing customer service innovation. Through his signature mystery shopper program, he goes undercover to evaluate the customer experience of organizations, with one devoted focus – making business wonderful.
How Peter brings Wonderful to life
A deeply uplifting approach with real-life strategies to inspire wonderful team fulfilment and customer loyalty
Peter provides a timely wonderful formula, to stimulate the spirit of your culture, your people and your customers with new and exciting meaning. It all starts with a generous serving of something refreshingly simple – reconnecting with a renewed sense of Wonder. From there Peter takes you through a magical journey of proven, uncomplicated, economical and refreshing real-life strategies to infuse team connection, innovation and excellent customer service.
Peter’s full of wonder approach comes with no theory – but honest real-world business experience, blended with potent lessons – of leading with heart and humility.
Imagine a vibrant team culture with loyal customers
Imagine if your team culture was so wonderful that customers longed to experience your vibrant customer service
Both employees and customers have a simple choice in life. They get to decide whether they come through your doors and stay – or not.
In a world that bombards and distracts us with everything yet to come, we often miss the wonderful opportunities of the moment; we miss the pleasures of connecting with our team and our customers in the present. So, they leave disappointed, disconnected and look elsewhere for better fulfilment.
Imagine if your business culture was so wonderful – guided by positive, caring leadership – that your employees thrived on the appreciated passion in their everyday work.
Imagine if your service was so polished and enjoyable that your customers longed for their next opportunity to experience your vibrant service.
Peter's practical insights
Peter shares practical insights gained from his 30 years’ experience as a chef, luxury hotelier and corporate business leader
Peter changes the thinking that dazzling customer experiences require huge budgets, complicated systems and processes, and the latest gadgetry that promise a new way of customer engagement.
Instead, he shows you how to release your sense of wonder, heart and imagination, to make the unexpected become a normal way of life. Peter’s stimulating ingredients of Wonder are distilled from 30 years of international business experience. The authenticity of his message offers more than just words, theory and jargon, but imparts his proven and transforming powers of Wonder in business.
Peter provides a fascinating global view from working in 11 countries across a multitude of industries. He shares the lessons learnt throughout his career – the good, the bad and the ugly.
What Peter's clients say
A world class production. It felt like we were special guests at the Cannes Film Festival!
Allan Parker
Director, Peak Performance Development Australia
Your message will forever change the way that I think about work. A must experience for any business who wants to increase employee and customer engagement!
Belinda Falzon
COO, Kingpin, Australia
This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!
Dan Pufunt
President, JLL America
Peter makes a great closing speaker for any conference or event, ensuring the audience leaves on a high and with refreshed business ideas.
Dr Neryl East
Expert on credibility, influence, media & communication, Neryl East Communications
Peter set the bar incredibly high and many attendees personally told me that it was the best BOMA event they've been to in over 20 years.
Jarrett Walters
Chief Operating Officer, Hawaiian Building Maintenance
Great presentation, you made me cry (in a good way)! I was moved by the inspirational approach you have to delivering exceptional service.
Kei Lee
Senior Marketing Cloud Consultant, System Partners
If anyone hasn't had the opportunity to experience Peter Merrett you are surely missing out. His mixture of humour and thought-provoking insights kept us captivated from start to finish. It was nothing short of fantastic!
Michael Young
Chief of Security, Ward Village, Honolulu
Peter Merrett is one of the best professional speakers I have ever seen. He received a well-deserved standing ovation at the NSW Chapter Meeting of Professional Speakers Australia - something I've never seen before.
Michelle Bowden
Persuasive Presenting in Business, Michelle Bowden Enterprises
Peter's messages have a childlike innocence that has been tempered by the wisdom of experience and they still resonate with me.
Mirza Shamid
Leadership Development, Strategist, Department of Economic Development
Peter’s 'show’ was a big highlight of the South Africa property convention!
Richard Quest
International Anchor & Business Reporter, CNN
Peter's message of 'Bringing Wonderful to Life' was inspiring, motivational and resonated with our team on both the professional and personal level.
Rob Behrend
Senior Vice President, Auction.com
Peter was absolutely magical as he shared his three keys of Wonder during our first virtual national event. His message was uplifting, inspirational, and completely aligned with our conference vision.
Robert Gebhardt
President-Elect, Society for Hospitality and Foodservice Management
Truly the most unique and heart-warming standing ovation I have seen! Peter embodies the craftsmanship of wonderful both on and off the stage.
Sharmila Nahna
Chief of Relationships, Ovations International
Peter's menu for Wonderful business
A tailored menu of in-person and online services and experiences
Peter serves up delicious hand-crafted experiences to transform the team spirit and customer service experience of organizations from the grey of normal to Wonderful.
Keynote Speaker
Culture and customer service keynote speaker
Peter is amongst the Professional Speakers Australia Hall of Fame. As Australia’s 2024 Keynote Speaker of the Year, Peter immerses audiences with experiences that enliven vibrant human-spirited team cultures and best-in-class customer service.
Signature Programs
Keynotes, workshops and extended experiences
Peter teaches and demonstrates how to reconnect with our sense of Wonder and how to apply this to the heart of a business culture and customer service strategy – to become the ultimate competitive advantage.
Mystery shopper
Customer service research service
A custom-made undercover review of your team and customer experience, with positive and supportive steps to make your culture shine.
Trusted advisor
In-house transformation experiences
Specialist and tailored in-house advisory mentor, sounding board, and innovative architect of team culture and best in class customer service.
Coach
Leadership and speaker coaching
Pioneering one-on-one and group leadership and speaker coaching to support, guide and nurture a vibrant team and customer service culture.
Virtual wonder
Captivating online experiences
Front row seats to Wonder, with captivating online presentations, workshops, team-talks and coaching experiences from The Wonder Room.
Contact Peter
Simply select from the menu and contact Peter to make your business wonderful