Wonderlicious
Setting the new gold standard for service, hospitality, and living a life you love
By Peter Merrett
Luxury Hotelier, Mystery Shopper, Corporate Coach, Speaker, BOMA Fellow
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About the book
Setting a new gold standard for service, hospitality, and living a life you love
For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the world’s most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook.
Packed with a lifetime of heartfelt lessons and taste-tested techniques, Wonderlicious invites you on the greatest journey, uncovering how Peter led his teams to historical heights: twice claiming the United Kingdom’s Hotel of the Year, the International Office Building of the Year, and the Best Customer Experience in the World.
While setting global benchmarks for service and hospitality leadership, Peter carefully documented his most powerful insights—his “recipes of wonder”—in handwritten notes throughout his career. Now, for the first time, he shares them all in Wonderlicious. His vision? To show how wonder isn’t just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire workplaces, business cultures—and lives—that everyone is excited to be part of.
No matter your industry, role or background, this book is brimming with exciting ways that anyone can implement to create a life filled with wonder.
Peter encourages readers to ask bold, curious questions – like “What if?”, “What else?”, and “What more?” – to explore a more vibrant and fulfilling way to work and live. After turning the last page, you will never see life, work, or business the same way again.
Wonder is served!
35 Years. 11 Countries. All industries.
One Wonderlicious menu for best-in-class excellence.
About Peter Merrett
Award-winning business leader and international keynote speaker
Peter Merrett is a multi-award-winning luxury hotelier, Australia’s 2024 Keynote Speaker of the Year, and the visionary founder of The House of Wonderful.
With thirty-five years of international hospitality and corporate leadership experience, Peter revitalizes the culture of organizations around the world by applying his signature lessons of heart, wonder, and best-in-class customer service. He led his teams to win the International Office Building of the Year for Tower 42 in London; the Best Customer Experience in the World for JLL Australia, and to twice win the United Kingdom’s Hotel of the Year. He has captivated audiences in eleven countries across a multitude of industries, including performing on stage across the U.S. with Doug Lipp, Disney University’s former Head of Training.
Peter represents the commercial real estate industry globally as a Fellow of BOMA International, he features annually on the judging panel of the Australian Service Excellence Awards and recently served on the Board of Directors of Professional Speakers Australia.
Wonderlicious Awaits – Order Now!
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