Transform your business

Break away from the constraints of conformity

Who Peter's worked with

How Peter brings
Wonderful to Life

International
Speaker

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Customised
FunShops

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Undercover
Wonderful

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Globe-trotting Speaker

Energising and enchanting keynote speaker in the world of culture and customer service

Testimonials and reviews that say it all

Here's why

Peter is one of the most loved keynote speakers ...

Energising performance
Fun is the best form of contagious

Peter’s fun-filled, turbo-charged messages will have you leaping out of your seats exclaiming ‘but of course!’.

His signature keynote Whatever Happened to Wonderful? playfully examines what happens to organisations when they lack the most vital of currencies – emotional connection – before getting to the ‘aw shucks’ stuff. This means businesses with Wonderful, what they look like, what they feel like and most importantly, how their newfound Wonderful spirit will lead to a culture of pride, increased market share and award-winning customer experiences.

Peter treats every moment on stage as a production, performance and theatrical opportunity. With an infectious sense of enthusiasm, he is, not without reason, regarded as The Willy Wonka of Customer Service.

Educational themes
With a penchant for playfulness

Peter is devoted to delivering a serious message with fun and elegance. He enhances his messages by making learning a blast by using props, the element of surprise and an oh-so-theatrical flair.

Then of course, there’s his penchant for playfulness. While each keynote is highly personalised, his themes tend to focus on culture, leadership, team spirit, permission and caring, all with a good sprinkling of fun-infused magic dust. By using real examples and real stories, Peter invokes real possibility and real impacts for people across all levels of an organisation. By extracting gems of actionable advice for audiences to take away, he brings fresh perspectives to the age-old problem of improving the way businesses operate. So hold on to your hats, folks. And be prepared for moments of deep reflection and illuminating insights.

Enchanting audiences
With a unique delivery method

To say that Peter has a unique delivery method is an understatement. He is renowned for wowing audiences with a quality that has long gone out of vogue – old fashioned charm. He exemplifies his message of ‘going beyond the norm’ by doing just that. Whether it’s writing handwritten thank you notes to each audience member or using oodles of balloons, Peter goes all out to surprise. His magical touches transport people to another world, while instilling hope there is a simple, more remarkable way of doing things. A better way to retain talent, communicate in the business space, and make your organisation remembered. Don’t expect to hear a penny drop for all the belly-aching laughter.

These testimonials and reviews say it all.

One thing’s for sure, participants will leave with a treasure-chest of gems, along with a new-found enthusiasm and immediately actionable inspiration, advice and tools for long-term success. Sounds Wonderful, doesn’t it?

Speaking topics:

  • The Magic of Business Culture and Customer Experience
  • Ripple your Rhythm with Positive Leadership
  • Award-winning Teamwork
  • Making Customer Service Fun Again
  • The Art of Persuasion
  • The Power of Words
  • Luxury Hotel and Hospitality Excellence
  • Bringing the Spark Back to your Workplace
  • International Business Etiquette

Customised FunShops

Take Wonderful deep into your life and business

Whiz Bang
A tasting plate extravaganza

Whiz Bang is a must attend FunShop for anyone truly motivated in transforming exceptional customer and team environments from ordinary to outstanding. Absorb the craftsmanship of Wonderful with this ‘tasting plate extravaganza’ to uncover the magic of business culture and customer experience Whiz Bang is themed around ten rubber ducks, each with an essential message to help you Bring Wonderful to Life and develop a highly motivated culture of amazing customer service.

This highly playful, interactive and impactful collection of messages is a fun‐park of entertainment, education and aspiration.

Other gems in the takeaway show-bag:

  • Positive leadership
  • Be and breathe the culture
  • Unshakable presence
  • Making business fun
  • Share your permission
  • Dare to be different
Crazy Good Cheer
Elevate an internal culture of fun

Crazy Good Cheer is a wonder tonic of possibility, fun and permission, to positively shift the success of your business. Uncover high-impact and thought-provoking ways to elevate an internal culture of fun. You can expect extra servings of positive leadership and plenty of gems on how to create an amazing team spirited culture – ‘backstage and onstage’.

This FunShop goes right inside the human-essence of your business and brings to the surface the things to make your people feel special and appreciated.

Other gems in the takeaway show-bag:

  • The theory of ‘Butterflies in a Jar’’
  • Prioritising people over process
  • Invincible team-spirit
  • The habit of gratitude
  • Ripple your rhythm
  • Open your heart
The Magic Mirror
Reflect on how you look, sound and feel

It’s Wondertime! The Magic Mirror is positively confronting but essentially uplifting. Immerse yourself in this uniquely special opportunity, to reflect on how you look, feel, sound and act, and what you actually convey internally within your business and externally to your customers. It’s warts and all, but so worth it.

In front of The Magic Mirror, you get to consider how all of the touches that go into your brand positioning and customer experience impact your business.

This FunShop uncovers the key to the perception of your appearance, posture, presence, words, language, tone and much more!

Other gems in the takeaway show-bag:

  • The art of persuasion
  • Power of words
  • Ways to change it up
  • Creative enhancement
  • Moments that matter
  • Delighting and exciting your customers
Icing on the Cake
Finishing touches to go the extra mile

To truly make your business Wonderful, Icing on the Cake provides a place where people can see things, that they’ve possibly never seen before! This FunShop reveals exactly what it takes to go the extra mile. Often the difference between ordinary and amazing customer service can be the tiniest fraction of a hair.

In this full-of-surprises session, you’ll all get to play sleuth to uncover examples of goosebump-inducing finishing touches and moments, because it really is all the little things that make the biggest difference.

Other gems in the takeaway show-bag:

  • There’s always a better way
  • Mischievous magic
  • Let your creativity loose
  • The craftsmanship of care
  • The permission to play
  • A new approach to thoughtfulness

Undercover Wonderful

Uncover what your customers actually experience inside your business

Playing Inspector Wonderful
Scrutinising your customer service

This is where Peter gets to play detective (without the trenchcoat and binoculars!) as part of a wider mission to uncover exactly what your customers truly experience in every interaction with your business.

Yes, you could do surveys, but it wouldn’t be half as useful or fun … for Peter, at least. As part of this tailored Inspector Wonderful service, he gets to head undercover and take a close look at your customer service performance…in secret. This can take anything from a few hours up to several days.

Scrutinising your customer service
A non-corporate approach with a meticulous eye for detail

With Peter’s non-corporate approach and meticulous eye for detail, he will scrutinise every customer touch point – front of house, back of house and everything in between.

Whatever your business – whether you’re a restaurant, hotel, retail store or corporate organisation – this richly unique experience will lead to laser-sharp, detailed verbal and written feedback to help you pave the way to ongoing success.