Peter MerrettAustralia’s Keynote Speaker of the YearandDoug LippFormer Head of Training, Disney UniversityPresent

Revive

Reimagine excellence. Redefine culture. A Disney-inspired, world-class hospitality masterclass resetting life, leadership and business in 2026

Tuesday, 18 November The W Hotel, Sydney A full-day, immersive experience Deliciously catered Only 200 seats - book early

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Why You Can’t Miss This
Here’s what you’ll gain from the day:
  • Revive your leadership spark with powerful strategies from two of the most celebrated minds in workplace culture.
  • Shine with service excellence – learn what world-class service really looks like and how to deliver it.
  • Creatively reimagine your workplace culture with ideas you can implement immediately.
  • Return to work energised and inspired, with easy-to-apply take-aways to drive bottom line results.
  • Connect personally with global thought leaders and like-minded professionals in a relaxed, conversational setting.
  • Enjoy a day of laughter, inspiration, and immersive learning in one of Sydney’s most cultural and striking venues.
  • Walk away with a clear, actionable plan – ready to put into practice the very next day.
Who This Experience Is For
You’ll get the most from this masterclass if you are:
  • CEOs, senior managers and team leaders.
  • Business leaders and owners.
  • HR and culture professionals.
  • Marketing and CX leaders.
  • Educators and entrepreneurs.
  • Organisations looking to energise their people and elevate their service culture.

Watch the Revive & Shine Official Trailer

Peter’s message will forever change the way that I think about work. A must experience for any business who wants to increase employee and customer engagement!

Belinda Falzon

COO, Kingpin, Australia

I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide.

COO

McDonald's

The feedback was off the charts! I would say Peter is one of the top five Customer Service speakers not just in Australia, but the world.

Dale Beaumont

Founder & CEO, Business Blueprint

This was the first standing ovation we have seen in my 10 year history of running the annual JLL America conference. A truly memorable show that touched everyone!!

Dan Pufunt

President, JLL America

The audience was absolutely mesmerized - and at one point, brought to tears. Doug connect(s) with audiences in a way that drives home important business value.

Mary Anne

Global Communications Team Leader, BASF

Doug is a master storyteller! His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged - a great speaker!

President & CEO

Mercedes Benz

During Doug's presentation, I looked around the arena of well over 1,000 people and saw people literally on the edge of their seats listening.

Tara Lennox

General Manager, Select People Solutions

We call you Memorable Mr Merrett! It's been two years since your keynote and we still talk about it today!

Tracy Flissar

General Manager, JLL America

Meet Peter Merrett
Australia’s 2024 Keynote Speaker of the Year, The Genie of Wonder, Author of Wonderlicious

Peter is a Hall of Fame keynote speaker, author of Wonderlicious, and a former multi-award-winning luxury hotelier who has become one of Australia’s most sought-after voices in workplace culture and service excellence. With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalised the hearts of some of the world’s most recognised brands.

Peter brings a unique blend of service magic and business savvy. He is the founder of The House of Wonderful, where he helps organisations unlock joy, energy, and excellence in their teams.

Named Australia’s 2024 Keynote Speaker of the Year, Peter is known for his playful, heartfelt delivery and his ability to spark cultural transformation that lasts.

Meet Doug Lipp
Former Head of Disney University Training, Keynote Speaker, Author of Best-Seller Disney U

Doug is the former Head of Disney University’s Training team at Disney’s HQ and a globally respected expert in leadership, service culture, and organisational change. He served on Tokyo Disneyland’s Imagineering start up team, and helped Disneyland build one of the most admired customer service cultures in the world.

Doug has delivered keynote presentations to over 1000 clients in 30+ countries, and this will be his first-ever speaking appearance in Australia. He is the author of 8 books including best-seller Disney U.

With a career that bridges academic insight and real-world experience at the highest levels, Doug brings powerful, practical lessons in leading with vision, purpose, and humanity.

Insights You’ll Gain from Peter
With his signature blend of warmth, creativity, and commercial acumen, Peter will challenge you to rediscover the magic of work — and lead in ways that spark genuine connection and cultural momentum.
  • Reignite joy, connection, and possibility in your work and life through the power of wonder.
  • Apply luxury hospitality principles to become an employer of choice — no five-star budget needed.
  • Explore how curiosity, imagination, and creative expression can set your brand apart.
Key Take-aways You'll Gain from Doug
Drawing on his experience as Head of Training at Disney University, Doug shares practical insights to help you build exceptional service cultures, lead with purpose, and embrace change with confidence.
  • Discover the secrets behind Disney’s legendary service culture — and how to apply them in your own organisation.
  • Learn strategies for building loyal, engaged teams through values-driven leadership.
  • Gain tools to navigate change, inspire creativity, and design world-class customer experiences.
Meet your host, Joel McKerrow

Your captivating host for the day. Award-winning writer and creativity specialist, Joel McKerrow is Australia’s only Certified Applied Narrative-intelligence specialist and the Go-To-Speaker for Creativity Driven Transformation. He has spent the last fifteen years, on global stages, captivating hundreds of thousands of people with his highly inspiring keynotes, passionate performance poetry and dynamic event hosting.

This Is Your Moment to
REVIVE

The ultimate end-of-year reset – leave with a plan to lead, serve and thrive in 2026

Rare Immersive Unmissable

Book Your Tickets

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Click here to email us for an alternative booking method.

The W Sydney
31 Wheat Rd, Sydney NSW 2000

Tuesday, 18 November 8:30am to 4:30pm

Get directions Visit website
Revive & Shine Masterclass
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